Welcome to Webir Gas Grills Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium grilling products and services. Whether you’re a seasoned grill master or just starting your outdoor cooking journey, you’ll find helpful information below.
About Our Products
What types of grills and accessories do you offer?
We specialize in premium gas grills and everything you need to complement your outdoor cooking experience. Our product range includes:
- High-quality gas grills from top brands like Weber, Char-Broil, and Napoleon
- Grill cooking accessories to enhance your BBQ sessions
- Durable grill covers to protect your investment
- Replacement grates/grids and parts to keep your grill in top condition
- Premium smoking pellets for that perfect smoky flavor
Are your grills suitable for beginners?
Absolutely! While we cater to serious grill enthusiasts, we offer products suitable for all skill levels. Our team can recommend beginner-friendly models that still deliver professional results.
Do you sell genuine brand-name products?
Yes! We’re proud to offer authentic products from leading brands in the grilling industry. Every Weber, Char-Broil, and Napoleon product we sell is 100% genuine and comes with full manufacturer warranties.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account lets you track orders, save your shipping information, and receive exclusive offers.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, and we’ll send a password reset link to your registered email address.
Can I modify or cancel my order after placing it?
We process orders quickly to get your grilling gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship from and to which countries?
We ship worldwide from our Fresno, California headquarters, excluding some Asian and remote regions. During checkout, you can enter your address to confirm we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): Delivered via DHL or FedEx in 10-15 days after dispatch
- Free Shipping (orders over $50): Delivered via EMS in 15-25 days after dispatch
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account on our website.
Do you offer expedited shipping?
Currently, we offer our standard and free shipping options to ensure all orders receive the same careful handling. We’re constantly evaluating new shipping methods to better serve our customers.
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping costs unless your order qualifies for free shipping (orders over $50). Depending on your location, you may be responsible for any customs or import duties imposed by your country.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We don’t store your full credit card details on our servers.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. Items must be in new, unused condition with original packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. Refunds will be credited to your original payment method.
Do you offer exchanges?
Yes! If you need a different size or model, contact us within 15 days of receiving your order. We’ll guide you through the exchange process.
Customer Support
How can I contact customer service?
Our grill experts are happy to help! Email us at [email protected] for any questions about products, orders, or your grilling needs. We typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST. Emails received outside these hours will be answered the next business day.
Where is your physical location?
Our headquarters is located at 643 Chicago Avenue, Fresno, US 93721. While we don’t have a retail storefront open to the public, you’re welcome to contact us if you’re in the area.
Didn’t find the answer you’re looking for? Our grill experts are standing by to help! Contact us at [email protected] and we’ll get back to you faster than you can grill the perfect steak.