At Webir Gas Grills Shop, we stand behind our premium grilling equipment with the same confidence you have when firing up one of our gas grills. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your grilling experience remains exceptional.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in the same condition as received
  • Original packaging must be intact, including all manuals and accessories
  • A proof of purchase or order number is required

Non-Returnable Items

For health and safety reasons, the following products cannot be returned:

  • Smoking Pellets (opened packages)
  • Grill Cooking Accessories that show signs of use
  • Any item not in its original condition or missing components

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all included materials.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your return instructions. We recommend using a trackable shipping service.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Webir Gas Grills Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Details:
– Product Name: [Product Name]
– SKU/Item Number: [If available]
– Reason for Return: [Please specify]

Please let me know the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the replacement item costs more, you’ll need to pay the difference
  • For lower-priced items, we’ll refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Our shipping error (wrong item received)
  • Defective or damaged item

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange for a replacement or refund at no additional cost to you

Our Commitment to Quality

Just as we meticulously craft our grill replacement parts and accessories, we handle every return with precision and care. Our goal is to ensure you have the best grilling equipment to create memorable outdoor cooking experiences.

For any questions about our returns policy, don’t hesitate to contact our customer service team.

Return Address:
Webir Gas Grills Shop Returns
643 Chicago Avenue
Fresno, US 93721