Shipping Policy

At Webir Gas Grills Shop, we’re committed to delivering premium grilling equipment and accessories to outdoor cooking enthusiasts worldwide. Our shipping and returns policies are designed to provide transparency and convenience for our valued customers.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to meet your needs:

Note: We ship globally except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We stand behind our premium grilling products with a 15-day satisfaction guarantee from the date of delivery. Our straightforward returns process ensures your grilling experience remains exceptional.

Eligibility Requirements

To qualify for a return or exchange:

• Items must be unused and in original condition
• Original packaging must be intact with all manuals and accessories
• Proof of purchase (order number) is required
• Request must be initiated within 15 days of delivery

How to Return an Item

Follow these simple steps:

1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

   Subject: Return Request for Order #[Your Order Number]

   Body:
   Dear Webir Gas Grills Shop Team,
   
   I would like to request a [return/exchange] for my recent order #[Your Order Number].
   
   Product Details:
   – Product Name: [Product Name]
   – SKU/Item Number: [If available]
   – Reason for Return: [Please specify]
   
   Please let me know the next steps for processing this request.
   
   Best regards,
   [Your Full Name]
   [Your Contact Information]

2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
3. Package Your Item: Securely pack the item in its original packaging with all included materials.
4. Ship Your Return: Send the package to our warehouse at the address provided in your return instructions. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

• We’ll ship your replacement item once we receive your return
• If the replacement item costs more, you’ll need to pay the difference
• For lower-priced items, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a replacement or refund at no additional cost to you

Our Commitment to Quality

Just as we meticulously craft our grill replacement parts and accessories, we handle every return with precision and care. Our goal is to ensure you have the best grilling equipment to create memorable outdoor cooking experiences.

For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected].

Return Address:
Webir Gas Grills Shop Returns
643 Chicago Avenue
Fresno, US 93721